Terms and Conditions

Effective 3rd October 2018


Please read these Terms and Conditions carefully before registering for a chargeable subscription for the Services offered on this website operated by Donorfy Limited of The Stanley Building, 7 Pancras Square, London, England, N1C 4AG, England, company number 08922148, VAT number GB 212 6482 30.

By completing the online Order Form for a chargeable or free subscription for the Services at www.donorfy.com and clicking on the accept buttons relating to our Terms and Conditions and Data Processing Agreement and Privacy Notice, you the Customer agree to be legally bound by these Terms and Conditions, Data Processing Agreement and Privacy Notice as they may be modified and posted on our website from time to time.

If you do not wish to be bound by these Terms and Conditions, Data Processing Agreement and Privacy Notice then you may not purchase our Services.

1. Definitions

In this agreement, the following words shall have the following meanings:

“Agreement” means these Terms and Conditions, Data Processing Agreement and the Privacy Notice together;

“Business Day” means Monday to Friday excluding any national holiday in England and Wales.

“Business Hours” means 9 am to 5 pm (UK time);

“Company” means Donorfy Limited;

“Confidential Information” means any and all information in whatsoever form relating to the Company or the Customer, or the business, prospective business, finances, technical processes, computer software (both source code and object code), Intellectual Property Rights or finances of the Company or the Customer (as the case may be), or compilations of two or more items of such information, whether or not each individual item is in itself confidential, which comes into a party’s Company’s possession by virtue of its entry into the agreement or provision of the Services, and which the party regards, or could reasonably be expected to regard, as confidential and any and all information which has been or may be derived or obtained from any such information;

“Consequential Loss” means pure economic loss, losses incurred by any client of the Customer or other third party, loss of profits (whether categorised as direct or indirect loss), losses arising from business interruption, loss of business revenue, goodwill or anticipated savings, losses whether or not occurring in the normal course of business, wasted management or staff time and loss or corruption of data;

“Customer Data” means all data imported and entered into the Services for the purpose of using the Services or facilitating the Customer’s use of the Services;

“Customer” means the company or person who completes the online registration form for use of the Services;

“Data Processing Agreement” means the data processing agreement published at www.donorfy.com/data-processing-agreement (as amended from time to time);

“Effective Date” means the date set out in the Order Form;

“Fees” means the fees set out in the price list published www.donorfy.com/pricing (as amended from time to time);

“Force Majeure” means anything outside the reasonable control of a party, including but not limited to, acts of God, fire, storm, flood, earthquake, explosion, accident, acts of the public enemy, war, rebellion, insurrection, sabotage, epidemic, quarantine restriction, labour dispute, labour shortage, power shortage, including without limitation where Company ceases to be entitled to access the Internet for whatever reason, server crashes, deletion, corruption, loss or removal of data, transportation embargo, failure or delay in transportation, any act or omission (including laws, regulations, disapprovals or failures to approve) of any government or government agency;

“Initial Term” means the initial duration of the Agreement, set out in the Order Form;

“Intellectual Property Rights” means all copyrights, patents, utility models, trademarks, service marks, registered designs, moral rights, design rights (whether registered or unregistered), technical information, know-how, database rights, semiconductor topography rights, business names and logos, computer data, generic rights, proprietary information rights and all other similar proprietary rights (and all applications and rights to apply for registration or protection of any of the foregoing) as may exist anywhere in the world;

“Operating Rules” means any Company rules or protocols, in whatever form recorded or set, that affect the Customer’s access to or use of the Services, and made available by the Company from time to time to the Customer;

“Order Form” means the online Order Form completed by the Customer and accepted by Company upon receipt by the Customer of the order confirmation;

“Price List” means the price list of the Company published at www.donorfy.com/pricing from time to time;

“Privacy Notice” means the privacy policy of the Company published at www.donorfy.com/privacynotice from time to time;

“Renewal Term” means renewal period set out in the Order Form;

“Services” means the software applications services including any computer software programmes and, if appropriate, updates thereto of the Company, ordered online by the Customer and set out in the order confirmation sent to the Customer;

“SLA” means the service level agreement of the Company published at www.donorfy.com/service-level-agreement;

“Term” means the Initial Term plus any Renewal Terms together;

“Terms and Conditions” means these terms and conditions and Order Form together;

“Updates” means any new or updated applications services or tools (including any computer software programmes) made available by the Company as part of the Services.

2. Services

2.1  The Customer engages the Company and the Company agrees to provide the Services to the Customer for the Term in accordance with the terms of the agreement.

2.2  The Services shall be made available to Customers via the Internet as set out in the SLA in accordance with the terms of the agreement (together with any Operating Rules).

2.3  The Company warrants that by performing the Services it will not infringe the Intellectual Property Rights of any third party.

3. Licences & Intellectual Property Rights

3.1  Subject to the Customer’s payment of the Fees, the Customer is granted a non-exclusive and non-transferable licence to use the Services (including any associated software, Intellectual Property Rights and Confidential Information) during the Term for the Customer’s internal business operations. Such licence shall permit the Customer to make such copies of software or other information as are required for the Customer to receive the Services via the Internet. Where open source software is used as part of the Services, such software use by the Customer will be subject to the terms of the open source licences.

3.2  Disassembly, decompilation or reverse engineering and other source code derivation of the software comprised within the Services is prohibited. To the extent that the Customer is granted the right by law to decompile such software in order to obtain information necessary to render the Services interoperable with other software (and upon written request by the Customer identifying relevant details of the Services(s) with which interoperability is sought and the nature of the information needed), the Company will provide access to relevant source code or information. The Company has the right to impose reasonable conditions including but not limited to the imposition of a reasonable fee for providing such access and information.

3.3  Unless otherwise specified in the Agreement, the Services are provided and may be used by the Customer in conjunction with its existing systems and applications to facilitate the Customers use of the Services with its employees, who are permitted to access and use the Services. The Customer may not: (i) lease, loan, resell or otherwise distribute the Services save as permitted in writing by the Company; (ii) use the Services to provide ancillary services related to the Services; or (iii) except as permitted in the Agreement, provide access to or allow use of the Services by or on behalf of any third party.

3.4  All Intellectual Property Rights and title to the Services (save to the extent they incorporate any Customer or third party owned item) shall remain with the Company and/or its licensors and no interest or ownership in the Services, the Intellectual Property Rights or otherwise is transferred to the Customer under the Agreement. No right to modify, adapt, or translate the Services or create derivative works from the Services is granted to the Customer. Nothing in the Agreement shall be construed to mean, by inference or otherwise, that the Customer has any right to obtain source code for the software comprised within the Services.

3.5  The Customer shall retain sole ownership of all rights, title and interest in and to Customer Data and shall have the sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data. The Customer permits the Company to use Customer Data in an anonymous fashion to build benchmarking statistics and other comparative reports for commercial use, provided that the information cannot be directly or indirectly identified as that of the Customer or any individual user of the Services.

3.6  The Customer warrants and represents that it shall maintain reasonable security measures (as may change over time) covering, without limitation, confidentiality, authenticity and integrity to ensure that access to the Services granted under the Agreement is limited as set out in the Agreement.

3.7  The Company may take and maintain technical precautions to protect the Services from improper or unauthorised use, distribution or copying.

4. Fees, Invoicing and Payments

4.1  In consideration of the provision of the Services by the Company, the Customer shall pay the Company the Fees.

4.2  Unless agreed otherwise in the Order Form, the Subscription Fee shall be calculated in accordance with the Price List in force at the time that the Customer uses the Services.

4.3  The Company may alter the Price List by giving the Customer 30 (thirty) days' written notice. Within 30 (thirty) days of receiving such notice, the Customer must notify the Company in writing if it does not accept the changes otherwise the changes will be deemed to be accepted. If the Customer gives notice of any objection as aforementioned the parties shall attempt to mutually agree the changes to be made to the Fees and if the parties cannot agree within 30 (thirty) days of the notice of objection being served, either party may terminate the Agreement by giving the other 30 (thirty) days’ notice in writing.

4.4  The Company shall render invoices to the Customer in respect of the Fees. All Fees are payable by Direct Debit.

4.5  The Company is entitled to refuse any order placed by a Customer. If an order is accepted, the Company will confirm acceptance by sending an order confirmation to the Customer via email.

4.6  The Customer undertakes that all details provided for the purpose of obtaining the Services are correct and that the payment account details used are its own and that there are sufficient funds or credit facilities to cover the Fees.

4.7 The Company is entitled to remove access to the Services should for any reason the Fees remain unpaid. The Company will treat non payment as notice of termination of Services. The Company may terminate the service 30 (thirty) days after the due date of unpaid Fees.

5. Warranties

5.1  The Company warrants to the Customer that it has the right to license the Services and that the Services will operate to provide the facilities and functions implemented by the Company. The foregoing warranties shall not: (i) cover deficiencies or damages relating to any third party components not furnished by the Company; or (ii) any third party provided connectivity necessary for the provision or use of the Services. In the event of a breach of the warranties under this section 5, the Company shall have no liability or obligations to the Customer other than to reimburse the Fees for the Services.

5.2  The Customer warrants and represents that: (i) it has full corporate power and authority to enter into the Agreement and to perform its obligations; (ii) the execution and performance of its obligations under the Agreement does not violate or conflict with the terms of any other agreement to which it is a party and is in accordance with any applicable laws; (iii) it shall respect all applicable laws and regulations, governmental orders and court orders, which relate to the Agreement; and (iv) it rightfully owns the necessary user rights, copyrights and ancillary copyrights and permits required for it to fulfil its obligations under the Agreement.

5.3  Except as expressly stated in the Agreement, all warranties and conditions, whether express or implied by statute, common law or otherwise (including but not limited to satisfactory quality and fitness for purpose), are hereby excluded to the fullest extent permitted by law. No warranty is made regarding the results of usage of the Services or that the functionality of the Services will meet the requirements of the Customer or that the Services will operate uninterrupted or error free.

6. Liability

6.1  The Company does not exclude or limit its liability to the Customer for fraud, death or personal injury caused by any negligent act or omission or wilful misconduct of the Company in connection with the provision of the Services.

6.2  In no event shall the Company be liable to the Customer whether arising under the Agreement or in tort (including negligence or breach of statutory duty), misrepresentation or however arising, for any Consequential Loss.

6.3  Subject to sections 6.1 and 6.2, the total liability of the Company (whether in contract, tort or otherwise) under or in connection with the Agreement or based on any claim for indemnity or contribution shall not exceed one hundred (100) per cent of the total Fees (excluding any VAT, duty, sales or similar taxes) paid or payable by the Customer to the Company during the preceding twelve (12) month period or, if the duration of the Agreement has been less than twelve (12) months, such shorter period, as applicable.

6.4  In no event shall the Customer raise any claim under the Agreement more than one (1) year after: (i) the discovery of the circumstances giving rise to such claim; or (ii) the effective date of the termination of the Agreement.

6.5  The Customer acknowledges and agrees that in entering into the Agreement, the Customer had recourse to its own skill and judgement and has not relied on any representations made by the Company, any employees or agents of the Company.

7. Intellectual Property Claims

7.1  The Company, at its own expense, shall: (i) defend, or at its option, settle any claim or suit brought against the Customer by a third party on the basis that use of the Services is an infringement of any Intellectual Property Rights of a third party (excluding any claim or suit deriving from any Customer provided item); and (ii) pay any final judgement entered against the Customer on such issue or any settlement thereof, provided that: (a) the Customer notifies the Company promptly of each such claim or suit; (b) the Company is given sole control of the defence and/or settlement; and (c) the Customer fully co-operates and provides all reasonable assistance to the Company in the defence or settlement.

7.2  If all or any part of the Services becomes, or in the opinion of the Company may become, the subject of a claim or suit of infringement, the Company at its own expense and sole discretion may: (i) procure for the Customer the right to continue to use the Services or the affected part thereof; or (ii) replace the Services or affected part with other suitable non-infringing service(s); or (iii) modify the Services or affected part to make the same non-infringing.

7.3  The Company shall have no obligations under this section 7 to the extent that a claim is based on: (i) the combination, operation or use of the Services with other services or software not provided by the Company, if such infringement would have been avoided in the absence of such combination, operation or use; or (ii) use of the Services in any manner inconsistent with the Agreement; or (iii) the negligence or wilful misconduct of the Customer.

7.4  The Customer shall indemnify and hold the Company and its suppliers or agents harmless from and against any cost, losses, liabilities and expenses, including reasonable legal costs arising from any claim relating to or resulting directly or indirectly from: (i) any claimed infringement or violation by the Customer of any Intellectual Property Rights with respect to the Customer’s use of the Services outside the scope of the Agreement; (ii) any access to or use of the Services by a third party; (iii) use by the Company of any Customer Data or provided item; and (iv) breaches of data protection law or regulations or the terms of the Data Processing Agreement entered into as part of the Agreement.

8. Indemnities

8.1  Subject to section 7, each party (‘the first party’) indemnifies and undertakes to keep indemnified the other party, its officers, servants and agents (‘the second party’) against any costs or expenses (including the cost of any settlement) arising out of any claim, action, proceeding or demand that may be brought, made or prosecuted against the second party by any person arising out of or as a consequence of an unlawful or negligent act or omission of the first party, its officers, servants or agents in any way connected with the Agreement arising under an indemnity set out in section 7.

8.2  The indemnity contained in section 8.1 above extends to and includes all costs, damages and expenses (including legal fees and expenses) reasonably incurred by the second party in defending any such action, proceeding claim or demands.

9. Term and Termination

9.1  The Agreement will begin on the Effective Date and continue for the Initial Term. Upon expiry of the Initial Term the Agreement shall automatically renew for further Renewal Terms unless a party terminates in accordance with its rights set out below in this section 9.

9.2  The Company may immediately terminate the Agreement or the provision of any Services provided pursuant to the Agreement if the Customer has used or permitted the use of the Services in breach of the terms of the Agreement.

9.3  Either party may terminate the Agreement, without reason, by giving the other party thirty (30) days’ notice in writing prior to the expiry of the Initial Term or any Renewal Period. Such termination shall be effective from the date of expiry of the Initial Term or a Renewal Period, as applicable.

9.4  Either party shall be entitled to terminate the Agreement at any time on written notice if the other party: (i) goes into voluntary or involuntary liquidation (otherwise than for the purpose of a solvent reconstruction or amalgamation) or has a receiver or administrator or similar person appointed or is unable to pay its debts within the meaning of s268 Insolvency Act 1986 or ceases or threatens to cease to carry on business or if any event occurs which is analogous to any of the foregoing in another jurisdiction; or (ii) commits a material breach of any term of the Agreement which, if capable of remedy, is not remedied within five (5) Business Days of receipt of a written notice specifying the breach and requiring it to be remedied.

9.5  If during the Term of the Agreement, the Customer’s account remains inactive for a period of ninety (90) days or more, the Company may terminate the provision of all free Services: (i) after having given the Customer thirty (30) days’ notice of its intention to terminate the Service; and (ii) if the Customer fails to use the Service during this warning period. Upon termination Customer Data shall be deleted as set out in section 9.6 below.

9.6  Following termination of the Agreement: (i) the Company shall cease providing the Services to the Customer from the effective date of termination and all licences granted hereunder shall terminate; (ii) the Customer shall promptly pay the Company any unpaid Fees; (iii) at the option of the Customer, the Customer may request deletion of all Customer Data stored in the Company’s database or shall be entitled to download a copy of all Customer Data in the Company’s database provided that such request or retrieval is made within sixty (60) days of termination. After expiry of such sixty (60) day period the Company shall permanently delete all Customer Data, subject to the terms of the Data Processing Agreement; (ii) the Customer will be responsible for disconnecting from the Services any other software, web sites or services that have been connected or linked to the Services.

9.7  Termination of the Agreement for whatever reason shall not affect the accrued rights of the parties. Any provision which expressly or by implication is intended to come into or remain in force on or after termination shall continue in full force and effect.

10. Confidential Information

10.1  Each party may use the Confidential Information of the other party only for the purposes of the Agreement and must keep confidential all Confidential Information of the other party except to the extent (if any) the recipient of any Confidential Information is required by law to disclose the Confidential Information.

10.2  Each party may disclose the Confidential Information of the other party to those of its employees and agents who have a need to know the Confidential Information for the purposes of the Agreement but only if the employee or agent executes a confidentiality undertaking in a form approved by the other party.

10.3  Both parties agree to return or destroy all documents and other materials containing Confidential Information immediately upon completion of the Services or termination of the Agreement.

10.4 The obligations of confidentiality under the Agreement do not extend to information that: (i) was rightfully in the possession of the receiving party before the negotiations leading to the Agreement; (ii) is, or after the day the Agreement is signed, becomes public knowledge (otherwise than as a result of a breach of the Agreement); or (iii) is required by law to be disclosed.

11. Data Protection and Customer Data

11.1  Each party undertakes to comply with its obligations under relevant applicable data protection laws, principles and agreements.

11.2  To the extent that personal data is processed when the Customer or its users use the Services, the parties acknowledge that the Company is a data processor and the Customer is a data controller and the parties shall comply with their respective statutory data protection obligations under applicable data protection law and the terms of the Data Processing Agreement.

11.3  If a third party alleges infringement of its data protection rights, the Company shall be entitled to take measures necessary to prevent the infringement of a third party’s rights from continuing.

11.4  Any information that the Customer provides to the Company, such as information provided during registration or information provided when ordering Services (for example the Customer’s email address) used by the Company as a data controller shall be collected and processed in accordance with the Privacy Notice.

12. Third Parties

12.1  Nothing contained in the Agreement is intended to be enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999, or any similar legislation in any applicable jurisdiction.

13. Force Majeure

13.1  If a party is wholly or partially prevented by Force Majeure from complying with its obligations under the Agreement, that party’s obligation to perform in accordance with the terms of the Agreement will be suspended.

13.2  As soon as practicable after an event of Force Majeure arises, the party affected by Force Majeure must notify the other party of the extent to which the notifying party is unable to perform its obligations under the Agreement. If the Force Majeure event last for more than twenty-eight (28) days the non-defaulting party may terminate the Agreement with immediate effect without penalty.

14. Miscellaneous

14.1  Should a provision of the Agreement be invalid or become invalid then the legal effect of the other provisions shall be unaffected. A valid provision is deemed to have been agreed which comes closest to what the parties intended commercially and shall replace the invalid provision. The same shall apply to any omissions.

14.2  The Agreement constitutes the whole agreement and understanding between the parties and supersedes all prior agreements, representations, negotiations and discussions between the parties relating to the subject matter thereof.

14.3  Neither party shall assign the whole or any part of the Agreement without the prior written consent of the other party, such consent not to be unreasonably withheld. Notwithstanding the aforesaid, the Company shall be entitled to assign the Agreement to any entity that purchases its shares or assets as the result of a merger, takeover or similar event.

14.4  The Company and the Customer are independent contractors and nothing in the Agreement will be construed as creating an employer-employee relationship.

14.5  Amendments to, or notices to be sent under the Agreement, shall be in writing and shall be deemed to have been duly given if sent by post to a party at the address given for that party or by email to the main contact’s email address as specified and maintained by the Customer in the Account page in Donorfy. All changes shall be deemed to have been accepted by the Customer if the customer continues to use the Service following the effective date of the amendments.

14.6 In the event of any inconsistency between the content of the Terms and Conditions, the Order Form, the SLA, the Data Processing Agreement and the Privacy Notice, the Order Form shall prevail followed by the Terms and Conditions, the SLA, the Data Processing Agreement and then the Privacy Notice.

14.7  The Agreement shall be governed by the laws of England and Wales. The courts of England shall have exclusive jurisdiction for the settlement of all disputes arising under the Agreement.