Support

Here to help you do even more of what matters.

How can we help?

Support & Skills

Need help or guidance with your Donorfy? You’re in the right place. 

Support Team (1)
Knowledge Base

The answer may be in the Donorfy Knowledge Base. The Knowledge Base contains the entire documentation about the product and how it works. 

Support Team
Submit a Support Request

From billing enquiries to technical questions, here's where you submit a request for support. Use it as much as you need - it's included in your subscription.

Support Team (3)
Donorfy Academy

Live and on-demand Donorfy training courses so you can do even more of what matters. 

TW Support

Support Surgeries

EXPERT HELP

Need help achieving specific goals with Donorfy, or configuring an integration?

Book a Support Surgery to discuss your CRM conundrum with our experts!

Note: these sessions are for strategic advice. If you need general technical support, our fantastic support desk handles that.

Other Services

support & skills

Elevate your impact with these additional services.

Donorfy Partners

Donorfy Partners offer data migration, configuration, integration and training services according to your specific needs and budget.

Getting Data out of Donorfy
Need to extract data from Donorfy? Here's how.
Data Quality Service

Good quality, up to date data reduces wasted mail, follows your supporters when they move, and prevents you from contacting deceased supporters.

Meet Graham

EXPERT HELP

Hear from our Customer Success Lead, Graham, as he discusses the team's aspirations and the importance of supporting Donorfy charities.

Bob Hughes
Fundraising Manager

We've had really good experiences with Donorfy support, we've had prompt and very quick responses.

We're very grateful they just get what we're trying to do, without having to explain why certain things might be important to us.

Having that fundraiser-to-fundraiser conversation is really valuable.

Dale Harrison
Digital Marketing and Development Officer

I know if we ever need help, they're always there.

Every interaction I've had has been extremely friendly, useful and smiley faced!

Kirsty Murray
Fundraising Manager

In the charity sector we use a lot of jargon, and to be able to speak to the team and they know what we're talking about saves a lot of time.

It saves headaches for both sides, and they explain exactly the solution to our problem.

Support Service Level Objectives

Learn more about our Service Level Objectives for support, and our commitment to help you. 

Take the worry out of moving CRM

Moving to a new CRM can feel daunting, but it doesn't have to be.
Our expert-led implementation packages makes it simple. 

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