Support

Here to help you do even more of what matters.

How can we help?

Support & Skills

Need help or guidance with your Donorfy? You’re in the right place.

Support Team (1)
Knowledge Base

The answer may be in the Donorfy Knowledge Base. The Knowledge Base contains the entire documentation about the product and how it works. 

Support Team
Create a Support Ticket

Submit a ticket (request help from our support team). This service is included in your Donorfy subscription and you can use it as much as you like. 

Support Team (3)
Donorfy Academy

Live and on-demand Donorfy training courses so you can do even more of what matters. 

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How can we support you?

Customer Support

The Donorfy Support team are there to empower you to use Donorfy to its maximum potential, so you can do more of what matters.

Email us, raise a support ticket, use in-app chat, or request a callback  - however you contact us, the support team will be there to answer your question or troubleshoot a technical issue.

Other Services

support & skills

Elevate your impact with these additional services.

Donorfy Partners

Donorfy Partners offer data migration, configuration, integration and training services according to your specific needs and budget.

Getting Data out of Donorfy
Need to extract data from Donorfy? Here's how.
Data Quality Service

Good quality, up to date data reduces wasted mail, follows your supporters when they move, and prevents you from contacting deceased supporters.

The support I received was excellent, polite and helpful. We are just starting our Donorfy journey and timely support enabled me to not only carry on with my onboarding preparation, it also set a good example for the services we can expect from our partnership with Donorfy. Thank you!

I received a very speedy response… quickly identified my issue (with a data upload) and clearly explained the solution so that the problem was very swiftly resolved - thank you!

I'm pleased that I got an update about the bug. It was a while since I logged the query, and usually companies forget to update the user. Thank you.

Quick response, issue identified and fixed, and I was kept updated. I'm happy.

Answered the question I needed and provided me with extra resources as well.

Support Service Level Agreement

Learn more about our Service Level Agreements for support, and our commitment to help you. 

Take the worry out of moving CRM

Moving to a new CRM can feel daunting, but it doesn't have to be.
Our expert-led implementation packages makes it simple. 

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