How can we help?
Support & Skills
Need help or guidance with your Donorfy? You’re in the right place.
The answer may be in the Donorfy Knowledge Base. The Knowledge Base contains the entire documentation about the product and how it works.
Submit a ticket (request help from our support team). This service is included in your Donorfy subscription and you can use it as much as you like.
How can we support you?
The Donorfy Support team are there to empower you to use Donorfy to its maximum potential, so you can do more of what matters.
Email us, raise a support ticket, use in-app chat, or request a callback - however you contact us, the support team will be there to answer your question or troubleshoot a technical issue.
support & skills
Elevate your impact with these additional services.
Donorfy Partners offer data migration, configuration, integration and training services according to your specific needs and budget.
The support I received was excellent, polite and helpful. We are just starting our Donorfy journey and timely support enabled me to not only carry on with my onboarding preparation, it also set a good example for the services we can expect from our partnership with Donorfy. Thank you!
I received a very speedy response… quickly identified my issue (with a data upload) and clearly explained the solution so that the problem was very swiftly resolved - thank you!
I'm pleased that I got an update about the bug. It was a while since I logged the query, and usually companies forget to update the user. Thank you.
Quick response, issue identified and fixed, and I was kept updated. I'm happy.
Answered the question I needed and provided me with extra resources as well.
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